Report an error
Use the contact form. The fastest reports include the page address, the exact figure or sentence in question, and, where you have it, a link to the source that shows the correct value. Reports from providers about their own entries go through the same form and the same process.
What happens after a report
We check the claim against the primary source: the regulator's register, the provider's own documents, or the data interface the figure was read from. If we were wrong, the page is corrected. If the source has changed since the page was written, the page is updated and dated. If the source still supports what we published, the page stays as it is, and where a disagreement is about interpretation rather than fact we add the provider's position alongside our own.
A material correction, meaning anything that changes a score, a fee, a regulatory status, a date, or a claim about what a provider does, is noted in the text of the page it affects. Typos, formatting and broken links are fixed without a note.
What the dates mean
- Published is the day the page first went live and does not change.
- Updated moves only when the reader-visible content of a page changes. Administrative edits, such as a change to a page's metadata, do not move it. The date in the sitemap is the same date.
- Last verified on a rating entry is set by hand on the day the entry was actually re-checked against its sources.
- A figure inside an article that can go stale, such as a fee, a strategy's return or a broker's margin call level, is dated where it appears.
Scheduled refreshes
Beyond reader reports, pages are refreshed on a standing schedule. A refresh queue works through existing articles a few at a time, checking facts, links and references to newer pages. Rating entries are re-verified individually rather than all at once, so the "Last verified" dates in a table differ from row to row and each one is true. Articles built on our own data are re-run on the cadence stated in the article, and the exchange monitor disables an exchanger's feed automatically when it stops answering.
Snapshots are not rewritten
A review of a copy-trading strategy, a dated analysis, or a news piece describes the state of things on the date it names. Those figures are not edited later to look current; where the picture changes materially, a new dated piece or a dated note is added instead, and the original keeps its date. The live ratings are the place for the current view, and the editorial policy explains the distinction.
What we will not do
We do not remove accurate information because a provider asks, and we do not replace a sourced figure with a provider's preferred one without a source. We do not backdate or forward-date a change: the "Updated" date reflects when the content actually changed.
Contact
Reports and questions about this policy go through the contact form.